« Argh | Main | Wal-mart hates me »
January 19, 2005
Customer Service is RETARDED
Recently, I have had a string of customer service experiences that have left me unexplicably PISSED OFF BEYOND BELIEF. As the number of these incidents increase, I start to wonder if I am the one being difficult. I am thinking not, but maybe I am just slow.
The case for today: Citibank Driver's Edge (Ass Rewards R Us)
I have been DYING for a Citibank Dividends Card recently. Apparently everybody and their mothers have this card (5% cash back on groceries and gas is hard to turn down I suppose). I on the other hand, CANNOT GET THIS CARD. That is of course, I call and transfer my Driver's Edge card to the Dividends card and lose all my rebates that I have earned on the DE card (approximately $200, which quite frankly, I do NOT want to lose). So I was calling to find out if I could use my rebates on some random thing when I was surfing their site (b/c it is extraordinarily hard to find the rebate form for some reason...) and stumbled upon a page that said "5% cash back on Driver's Edge card." IMAGINE MY HAPPINESS. I shit you not. Let me redirect you to this wonderful page (b/c I swear I am not hallucinating). It is here. See that first line? It says FIVE PERCENT CASH BACK. So I ask when CS rep picks up, if I am getting this, and if not, why not? Is it promotional for only NEW customer (does not say this), or is there some qualifications I am supposed to meet(but I do not since I am NOT getting 5% back)? The CS rep tells me only that "You do not have 5% cash back, you only have 1%. You would need to switch to Dividends." Which I say to her, "Umm...but your website says that I can get 5%, could you tell me what are the rules?" which she gets a little mad at me (but refuses to look at said webpage) and puts me on hold and comes back later to say "You USED to have 5%, but now you do not" (which I am thinking is BULLSHIT, b/c trust me, I would KNOW if I were getting 5% at some point in time) And so I insist again that she hasn't told me shit (but much nicer), and she replies in that "YOU ARE STUPID" voice that "Your account does not qualify. If it qualified, you would get it. But it does not say your account has it, so you do not qualify." WTF. And since it seems like I cannot talk to her anymore before I get pissy and she gets more pissy (b/c apparently, we? are having a BIG MISCOMMUNICATION), I decide to hang up. WITHOUT GETTING MY FIVE PERCENT.
I am frustrated again. I hate customer service. Why can't people be non-assholes and actually KNOW WHAT THE HELL THEY ARE TALKING ABOUT.
Ok, I am done. POOP.
Posted by szujin at January 19, 2005 12:53 AM