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April 30, 2005

Moral dilemna

So. A couple of days ago, I bought a Tivo from shitty Circuit City (reasons to follow). There was this awesome double rebate such that I would get the Tivo for free. When I was purchasing the Tivo, I was supposed to tell them my address so they can ship the rebate (one of the rebates) to me. So, I told them my current address. But, as I walked out the store, I realized that I was moving, and uh, by the time the rebate got to me? I would not be there anymore. So, I went back inside to ask them to change my mailing address. Waited for about ten minutes as the cashier fiddled with my receipt and the computer, and then she finally says, "I can't get it to change the address. I can change your name, but not the address" (WTF, right?) So, the other cashier person just says "go ahead and just replace the printed address with a different address." Although I was pretty skeptical, I figured I could make a stint about it later, and I *really* didn't want to have to deal with all of that, so I just left.

So, anyway, like I said, I was supposed to get the Tivo for free after rebate. But, I only got one rebate which totalled $100 (instead of $200) printed with my receipt. So I went and checked on CC for the other rebate, and apparently since the time I had first looked at the rebate until I had decided to actually use the rebate, CC had done some weirdass backpedalling and changed the expiration of the rebate from 4/30 to 4/23 (and I bought the Tivo on 4/27). So honestly speaking, this is pretty shitty of CC, and I figured I could call and ask.

So I call and ask, and the CC rep first says that they will honor it, and to use the original rebate (expiration on 4/30) and it should be ok. But I had called the rebate place and they said they wouldn't honor it. So I asked the rep about it and she pulls up my receipt/transaction and says, "Didn't you return this item?" Which, I promptly reply, "umm...no. I have it with me." So she says that it has shown up as returned and that if I have still have, she needs to call the store (blah blah blah). But since I had to go, I told her I didn't have the time, and could I call back, and so she gives me a "reference number" to call back at.

So, I go to lunch and come back and call, and some shitty, rude customer service FUCK answers the phone and basically tells me the reference number is not in the system ("and, you cannot just give me a reference number, I want your phone number, and I am an uber dick who has a stick up my ass"). And so, I ask to speak to a manager and the guy actually goes, "*pause* Well, actually, I am a manager." MY ASS. So I get annoyed and tell him I'll call later.

Well, I've just checked my credit card. And lo and behold, it *does* say that I returned the Tivo. I'm already annoyed enough at CC, and I *am* supposed to get the Tivo for free. So, the dilemna is this: "Should I go and *tell* CC that they didn't charge me for it?" On one hand, if I keep it, there is *some* probability that they will figure it out and charge my ass for it (especially after the first CC lady told me she was going to call (but I don't know if she did)). And if I don't tell them, I can't *really* ask for the other rebate, but if they end up charging me, then I'll actually have to pay the full price for the Tivo. Which quite honestly, I'd rather not.

So...should I be good and tell them? Or should I take the risk?

Posted by szujin at April 30, 2005 01:53 PM

Comments

Posted by: cyn at April 30, 2005 04:51 PM

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